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Work From Home Employees Having Slow Internet Issues?

By March 27, 2020 Blog
Wireless Router on Computer Desk

Problem: As more staff members work from home during the COVID19/Coronavirus pandemic, internet slowness / bandwidth issues can limit productivity.

Potential solutions:

  • Consider using an ethernet cable to connect directly to your router instead of a wireless connection. Hardwired connections can be many times faster than wifi. If you’re shopping for new cables or hardware, remember that local retailers may be out of stock. The healthiest choice is to stay home and shop online.
  • Confirm that your wireless router is positioned optimally to broadcast a signal. Routers should be in the middle of the home and elevated above the floor. The router’s antenna should be standing straight up.
  • Move internet routers away from other devices (microwaves, cordless phones, etc.) that may interfere with the signal.
  • Disconnect the wifi connection on devices like tablets and smartphones when not in use.
  • Limit the gaming and video streaming of children (or adults for that matter) during work hours. That activity can significantly impact bandwidth and limit work from home productivity.
  • Hold video calls at less popular times whenever possible.
  • If your router is dual band, switch to the 5GHz bandwidth which may be less crowded.
  • There may be outages in the neighborhood. Call your internet provider to check.

Other factors requiring professional diagnosis could be the culprit. For example, your company’s firewall can also negatively impact your speed. A quality IT Managed Services Provider can review event logs to help pinpoint the weakness.  If you would like to discuss remote IT support options for your company with New England’s premier telework support organization, contact TCG Network Services at 866-TCG-NETW or contact us here.

It’s not a cliché, we’re all in this together!

#BostonITServices #WorkFromHome #TCGNetworks #StayConnected

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